At AJWA SURGICAL, we take pride in the quality and reliability of our electro surgical instruments. Each product is carefully inspected before dispatch to ensure it meets our strict quality control standards. However, we understand that certain situations may arise where a return or refund may be necessary.
This policy outlines our terms regarding product returns, replacements, and refunds to ensure transparency and trust with our valued customers across Pakistan.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product delivered is defective, damaged, or not functioning as described.
- The item received is incorrect or does not match the order specifications.
- A manufacturing defect is reported within the allowable period.
Please note: Due to the sensitive nature of surgical instruments, items that have been used, sterilized, or are not in their original condition are not eligible for return unless proven faulty upon arrival.
2. Return Timeframe
- Customers must notify us within 7 days of receiving the product in order to initiate a return or refund request.
- Requests made after this period may not be entertained unless exceptional circumstances apply.
3. Return Process
To initiate a return:
- Contact our customer support via email at [Insert Email Address] or phone at [Insert Contact Number].
- Provide your order number, product name, and reason for return.
- Include clear photos or videos showing the defect, damage, or issue (if applicable).
- Once your request is approved, we will provide return instructions or arrange for pickup where available.
- Returned products must be:
- In their original packaging
- Unused and unsterilized
- Accompanied by proof of purchase
4. Replacement Policy
In the case of a confirmed defect or shipping error, Electro Bismed will offer a replacement of the product at no additional cost. We strive to process all valid replacements promptly to minimize any inconvenience.
5. Refund Policy
Refunds are issued under the following circumstances:
- A product is returned due to irreparable damage or manufacturing fault.
- A paid item is no longer available or cannot be delivered due to unforeseen circumstances.
- The customer cancels the order prior to dispatch, and payment has already been made.
Refunds will be processed via the original payment method or through bank transfer, typically within 7–10 business days of approval.
6. Non-Returnable Items
Certain products are not eligible for return or refund, including:
- Custom-made or specially ordered instruments
- Products damaged due to misuse, mishandling, or improper sterilization
- Items returned without original packaging or proof of purchase
7. Cancellation Policy
- Orders can be cancelled before shipment without any charges.
- Orders cancelled after dispatch will be subject to return processing and courier costs.
8. Contact for Returns & Refunds
For any return or refund inquiries, please contact:
Electro Bismed
- Email: info@ajwasurgical.com
- Phone: +92-315-7651238
- Address: Sialkot, 51310 Pakistan
- Website: https://ajwasurgical.com